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FAQs (Frequently Asked Questions)
1. How does it work to order from you?
2. How much does delivery costs?
3. Can I pick up my furniture?
4. Will my furniture be assembled for me?
5. Can I change my delivery date?
6. Can I cancel my order?
7. What if I'm unhappy with my purchase?
8. Can I change to another different product after delivery?
9. Can I change my mind for a purchase?
11. What are the Payment options available?
12. When is delivery organised after payment has been made?
13. How much does delivery/shipping costs?
14. How do you organise delivery?
15. What delivery service options you have available?
17. What are Special Clearance Items & Condition Terms?
18. Do you have a show room to view items?
19. How can I tell if I need a new mattress?
20. What materials are used eg how we define custom wood or custom timber or MDF?
GENERAL QUESTIONS
How does it work to order from you?
1. Firstly, You can order from us either using the online shopping cart function, by email or phone:
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B) ADD TO CART & CHECKOUT: register your details and add to your shopping cart the items you wish to purchase as an order enquiry. Please specify delivery or pickup. We will then confirm your order and contact you directly.
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C) SEND US DETAILS: Provide us with product names you would like to purchase plus your delivery address, email, contact phone number & date of delivery required (if urgent let us know or if you can pickup from St Marys, NSW by appointment only Mon-Fri 10-3pm). Please also notify us payment method preferred by you.(What are the Payment options available?)
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D) EMAIL US: Send us an enquiry in an email to:
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2. After we receive your order, we will provide you with:
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An email Tax Invoice for your purchase with an Invoice Number, which is also your Confirmed Order Number. This is the number that you will use to track your delivery
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The name and phone number of a salesperson that will personally walk your order through every step of the delivery process and is available via phone & email if you have questions
3. AÂ dedicated sales person will liaise with you personally regarding the delivery date, review payment received & follow up on your delivery or any issues you may have. Should you wish to pickup from Warehouse 1, 15 Dunheved Circuit, St Marys, NSW warehouse, we will provide detailed instructions on how to get here & organise a time frame for you pick up from our premises. It is an external warehouse and ALL Pickups is by appointment Mon-Fri 9am-3pm only as staff is required to assist on the day of pickup and preorganise large boxes for collection.Â
4. If we can not deliver on your chosen preferred available date, we will contact you as soon as possible before your preferred date, and let you choose another date for delivery. For Sydney Metro deliveries, you will be informed of up to a 4-hour time frame for your furniture to reach your premises. For interstate deliveries, we will provide you with tracking numbers for you to track online.
How much does delivery cost?
Delivery charges vary depending upon where you live, and how you want us to deliver. We offer Kerbside Delivery only. The cost of your delivery will be explained in detail during the checkout process. For certain items such as fully assembled display cabinets in full glass without its original boxes if sold as specially discounted AS NEW items, we are unable to delivery interstate and only offer for these particular items Sydney metro delivery only. Not every single item we have can be shipped interstate, please make an enquiry to check if we can deliver or ship items to your area.
Can I pick up my furniture?
Yes! Place an order with us and you can pick up your furniture at St Marys NSW by appointment Mon-Fri 10-3pm only. For outside these timeframes please advise us to pre-organise. If we have other special dispatch warehouse areas in a regional area near you, save on delivery charges door to door and just pay for delivery to the regional warehouse from Sydney & pickup from there. You'll be able to schedule a pick-up date at your convenience. To pickup your orders make sure you bring your printed TAX invoice with you (sent to your email account). PLEASE NOTE: There is a $9.90 administration and handling fee for pick-ups and you will not be allowed to pick up your furniture if you do not bring above-mentioned items. Please also make sure for bulky large items, that these items will fit in your vehicle. Please bring extra cushioning such as blankets & rope to tie down items for safe journey home.
Will my furniture be assembled for me?
In almost all cases, our website will indicate whether the product you purchased is already assembled or "Flat pack in boxes, ready to assemble(RTA), assembling required". If it is sold as "RTA" and you preferred us to assemble for you, you can choose to pay an assembly fee for that item(please advise at checkout order or contact your dedicated sales person), so that you will get the product assembled by us; or otherwise you purchase it flat pack in carton and assembly by yourself. Items are easy to assemble & instructions are included. If you have any issues, let us know and we will endeavour to help.
Can I change my delivery date?
Yes, you can call us to change the delivery date of your order; however, you must do so at least 3 days before your scheduled original delivery date, and your change has to be agreed and confirmed by our staff. In most of cases, we will certainly endeavour to meet your delivery requirements.

AFTER SALES SERVICE
Can I cancel my order?
Yes, you can. Purchases may be cancelled in writing within 48 hours of your original order date. However, purchases cancelled after 48 hours but before 5 days are subject to a charge of 30% of the purchase price as restocking/cancellation fee. Purchases cancelled after 5 days are subject to a charge of 50% of the purchase price as a restocking/cancellation fee.
What if I'm unhappy with my purchase?
If you are unhappy because you don't like your first choice of colour or style, and your order has not been delivered or picked up, we certainly will try our best to help you out by looking for some other alternatives for your reconsideration. However, this kind of assistance offers no guarantee to you; you are still binding by the original purchase until both you and furniturebargains.com.au formally and mutually accept another available alternative, otherwise your original purchase decision become final and will be delivered in full.
Can I change to another different product after delivery?
Yes, you can, providing you meet below conditions: (1) The original product must be kept in the original form without any damage, such as in the original package; If it is repacked back in an opened state without its original packaging this is deemed as not not acceptable for a return. (2) All the transportation costs will be paid by you. (3) You re-purchase another product from us at the value not less than the changed product, and paid for the difference of the prices plus 50% of the original product purchase price as restocking/cancellation fee.
Can I change my mind for a purchase?
Yes, you can. However, please make sure that you email us within 48 hours of your original order date; otherwise you have to pay cancellation fees according to our cancellation policy.
What is your refund policy?
All refunds are paid by depositing back to your account, and must be accompanied by original sales Tax Invoice. All refund payments will be refunded from our main office and require up to 2 weeks for processing. There will be no refunds on merchandise that has been accepted by the customer. In the event that merchandise we deliver has a defect, we will inspect the furniture in your home(if possible), and repair or replace at our discretion.
PAYMENT METHODS
What are the Payment options available?
We accept the following methods of payment:
- Direct deposit into our ANZ bank account
- Money order
- Pay in cash on pickup
- Personal or business cheque. All cheque payments require 5 days to clear prior to shipment.
- Paypal with credit card or paypal with instant payment (buyers will attract an additional 5% charges for administrative handling fee on total purchases/services, save on this cost by using our preferred payment method direct deposit or pay in cash on pickup).
For all bank deposits, please add your first & last name as per your invoice, as reference.

When is delivery organised after payment has been made?
We will organise direct delivery once payment/funds have been cleared & will notify you of delivery date. If you have specific delivery schedules to meet please notify us in advance.

DELIVERY/SHIPPING AND HANDLING
How much does delivery/shipping costs?
The cost of your purchase does not include the freight/shipping cost. For all orders, please enquire about total costs to deliver to your area. These are currently a quote by quote basis. We aim to be able to deliver Australia wide, however, we are focused on SYD METRO area delivery & majority of our items that are flat pack can be shipped nationally. There are areas that prove difficulty in being able to deliver to other remote areas or items that are glassware related. We will endeavour to research & review the best courier service & delivery prices within our distribution network to your area. We aim to make our online furniture store services a hassle free purchase for you! Please specify list of products interested, your postcode & suburb & urgency of delivery required eg standard delivery vs Same Day Express.
Please note: delivery using couriers will require someone to be home on day & time of delivery. If no one is home on day of delivery & redelivery is required, extra redelivery cost will apply.
If in the event that we cannot deliver to your requested area, we are more than happy for you to seek a courier service that you know of to pickup directly from us. Please advise in advance to coordinate the pickup/delivery details prior to payment & dispatch of goods.

How do you organise delivery?
Furniture Bargains will deliver items by way of arranged couriers. We require a street address for all deliveries as we cannot deliver items to a PO Box. We offer flexibility & the utmost quick delivery turnaround times. We can cater to suit your specific delivery schedules and needs but require you to notify us in advance. Please note, delivery is on business working hours only. For special outside hours, after hour delivery costs applies using external couriers. For Local Sydney metro we use weekday kerbside 3rd party couriers that deliver to ground level or kerbside only and we need to book in advance to book an available timeslot for delivery dropoff. We also require a postcode and suburb for a delivery quote as well as the total product items required for delivery.

What delivery service options you have available?
There are a range of delivery shipping options from:
- Standard kerbside weekday delivery: for non urgent delivery times, is the basic and cheapest delivery option, depending on delivery schedule can be as quick as one day or up to a week to deliver goods*.
- One day delivery: as quick as one day after payment has been received & payment cleared into our nominated account.
- Same Day Express: Same day can also be arranged (at additional service fees) & payment must be cleared before noon.
- After hours and/or Weekend: if for any reason you are unable to receive delivery during normal working hours, then special after hours or weekends can be arranged (at additional service fees, these are premium services)
For standard kerbside delivery options, to remote parts of Australia, please contact us in advance to confirm if we have contracted couriers that can deliver specific items ordered to your area. Otherwise, if you have a courier that you prefer to use, we are happy for you to engage in your preferred courier to collect on pickup during our pickup timeframes provided payment is cleared.
What is Kerbside delivery?
All deliveries are kerbside, that is, to your front door or ground level only. For heavy or bulky items, it is recommended that you have someone at home/office to assist with bringing your own goods into your premises.
- For Flat Pack in boxes:
Recommended delivery service would be by standard courier. Delivery time to most capital cities is usually 1-2 business days. Prior to dispatch the customer will be provided with details of estimated delivery time frame, and if applicable, a Consignment Note Number to check schedules online. We will also follow up to confirm delivery has been made & that you are satisfied with the delivery & goods.
All deliveries are kerbside, that is, to your front door or ground street level  for houses or loading zone for certain apartment/unit premises only. For heavy or bulky items you will need someone to help at home to carry the furniture inside your own premises.
- For Fully Assembled items/Bulky Glass materials:
Extra handling and care is required and a separate quotation will be given to choose the right courier that can deliver and handle these delicate items to your area safely. Please enquire directly.
Please note that for all delivery costs quoted is effective up to 7 days from date of quote.

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What are Special Clearance Items & Condition Terms?
Items classified as "Special Clearance Items" are either as "new" one off items, limited stock items(carry one or two items), ex demo, photography stock, discontinued items, seconds display items, specially discounted items, items that are not 100% perfect condition or auction type items that discounted tremendously for quick clearance. As these are "special clearance items" for quick reduced sale prices/special clearance items, please note that due to the limited availability or when it is clearly stated that item is already sold as is and the condition terms upon purchase and payment, there is no return policy for these items available and are sold as is in its current state. Please note, No refunds or claims can be made for these clearance items. Upon payment the buyer is fully aware of the type, state and condition and terms upon purchasing.

Do you have a showroom to view items?
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We currently don't have a showroom to view items like your standard large furniture retail stores so our lower overheads can translate to greater customer savings! Our business model aims to offer affordable cost effective prices & higher quality to our customers & focused to have items stored in a warehouse depot ready for delivery/pickup. We aim to showcase the pictures & description of the item as clear as possible online for your furniture shopping convenience. If you would like to see the quality of the items we can organise for a box to be opened to see the materials used & please note that alot of the items are brand new flat pack in boxes. Please enquire us specifically to view them from St Marys NSW by appointment only Mon-Fri 10-3pm timeframes. We may also have a few assembled items on site that you can view from time to time. As the extensive products that we carry, we are unable to showcase every single item and hence have them in storage for delivery or pickup only & do not have a standard showroom to view. We are happy to answer any questions regarding the product or make recommendations as our sales team have extensive knowledge & are trained to support our customers enquring about all the furniture products.
How can I tell if I need a new mattress?
| A: When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you'll rack up 3,000 hours on your mattress. After 10 years, you'll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it's time to start thinking about renewing your sleep surface.
1. You bought your current mattress over eight years ago. The average life span of a quality mattress is eight to ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities.
2. You wake up feeling more tired than when you went to sleep. Most consumers wait too long to replace their mattresses. If you don't wake up feeling refreshed and rejuvenated - or if you feel any pain or discomfort - you've definitely waited too long.
3. The couch feels more comfortable than your bed. Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth comfortable sleep surface to get a regenerative night's sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning.
4. Your mattress looks like your grandmother's mattress. Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe its time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to flip your mattress occasionally to extend its durability and renew its comfort. If you "inherited" your mattress from a family member or friend, chances are you need to replace it now.
5. You've taken your mattress for granted. Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.
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| Q: How much should I spend on a new sleep set? |
| A: A good night's sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next ten years! In fact, a $1000 sleep set costs less than 28 cents per night (based on a full 10-year warranty). |
What materials are used eg how we define custom wood or custom timber or MDF?
As specified on our product listing we aim to be as accurate as possible when describing the products materials used and due to 3rd party information given at times from manufacturers, we may or may not have human error in the description and are endeavouring to clearly specify as detailed information about the product materials as possible. It is best to email us or give us a call if no material description is provided or if unclear please email us to confirm materials used in a particular product you are interested in.
For generalisation reasons, most of the listings that use Medium Density Fibre(MDF) are defined as either custom wood or custom timber which mean the same thing. We do not custom make any of these products, they are prepackaged in flat pack boxes by the manufacturers and if solid timber materials such as maple timber, pine or american oak etc is used, will be clearly specified.
MDF or custom wood or custom timber is an engineered product: * as Medium-density fiberboard (MDF) is an engineered wood product formed by breaking down softwood into wood fibres, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure. It is made up of separated fibers, (some of our products feature wood veneer finishing as well).
Benefits of MDF: Is an excellent substrate for veneers. Is becoming an environmentally friendly product. Isotropic (no grain), so no tendency to split Consistent in strength and size Flexible and shapes well.
Engineered wood products like MDF are often covered in a veneer or laminate. These thin layers of vinyl or real wood disguise the MDF, especially along visible edges. It is common industry practice in the furniture market currently to use MDF materials over regular lumber because it has a lower impact on the environment and provides an attractive, finished surface unlike other composite wood products. MDF also has a mild reaction to moisture, meaning it won't warp or swell in high-humidity applications like a bathroom cabinet.

PRICING AND PRODUCT AVAILABILITY
We exercise great caution in trying to avoid errors in pricing and product information! If such mistakes occur, we reserve the right to correct them. We apologize in advance for any inconvenience this may cause. Please note that the cost of your purchase does not include the freight//shipping cost

DISCLAIMER OF LIABILITY AND WARRANTIES
While Furniture Bargains ensures the optimal performance of the site, you agree that you use this site at your own risk. You acknowledge Furniture Bargains is not liable for any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failure or damage to your computer system or network.
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Copyright Information
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Please note that criminal penalties apply in the Copyright Act for serious infringements of copyright. For further information please email to
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Merchandise
Price and Availability of Products
All prices given on this site are in Australian dollars unless otherwise indicated.
Availability of items listed on this site is 90% available immediately, however, we do have items with limited stock quantities if they are fast moving items and hence, cannot guaranteed although all efforts will be made to ensure supply of your order. For initial quotes, we will inform buyers regarding availability.
Should any merchandise become unavailable for any reason whatsoever, a full refund will be applied. Prices are inclusive of GST and all orders attract a standard delivery/shipping/pickup cost. Local pickups can also be arranged around normal business Mon-Fri hours between 10-3pm. Tax Invoices will be dispatched with merchandise & emailed.

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